Refund Policy

Effective Date: 06/08/2026

1. Return Eligibility

Returns may be accepted only in the following situations:

• Product received is damaged or defective
• Wrong product delivered
• Package received in poor condition
• Missing items in the order

To request a return or replacement, customers must contact us within 24–48 hours of delivery with proper proof.

2. Non-Returnable Products

Due to the consumable nature of herbal wellness products, we do not accept returns for:

• Opened or used products
• Change of mind after delivery
• Personal taste or preference issues
• Improper storage after delivery

3. Proof Required

For damaged or incorrect orders, customers may be asked to provide:

• Photos or videos of the package
• Product images
• Order details and invoice information

This helps us verify and resolve the issue quickly.

4. Refund Process

Once the issue is verified and approved:

• Refunds will be processed to the original payment method
• Refund timelines may vary depending on the payment provider
• In some cases, a replacement product may be offered instead of a refund

5. Cancellation Policy

Orders can only be cancelled before shipment confirmation. Once the order has been shipped, cancellation requests may not be accepted.

6. Delayed Refunds

If you have not received your refund within the expected timeframe, please contact your payment provider or bank first.

If the issue still persists, feel free to contact us for assistance.